Our computer consultants and managed services team of information technology experts assigned to your account and are all certified, friendly, responsive and customer-centric focused.
Equipped with the leading infrastructure management tools and by adhering to industry standard best practices and policies, they are to efficiently and effectively able to respond to and resolve all of your technical issues and problems.
We believe that they are among the best computer technology consultants in the Central Kentucky area.
Clients of varying size across a wide cross section of industry vertical markets select DevNull Technologies as their trusted IT Partner as we solve real business issues and challenges.
DevNull Technologies is a Lexington, Kentucky based IT services provider for commercial and residential clients. If you are setting up your business and need an office network, are growing your business and need to expand, or simply have a broken computer, we can help.
DevNull is here to help with all your information technology needs. Our friendly and dependable industry-certified technicians travel to your location to provide the latest state-of-the-art information technology solutions for your home and business.Whether you're a 9 to 5 business or work around the clock, we can provide a service plan to support your needs.
- Certified System Engineers, Network Administrators and IT Managers that take a proactive approach to solving your technical and computer issues and concerns and are leading computer business consultants.
- Novell Netware Engineers, Microsoft Certified Engineers, Cisco Certified Network Associates and Administrators as well as Cisco Certified Network Associates as well as Internet consultants.
- All staff members have a minimum of 7+ years of relevant industry experience and all possess current technical training and certifications. For example we even have Apple computer consultants in addition to a wide variety of other industry skill sets.
- Dedicated Network Administrators and Computer Consultants are assigned to your account for personalized and accountable business relationships
- Every Certified Engineer and IT Manager is screened and trained to be customer service oriented, friendly and act with a sense of urgency and are experienced computer management consultants
- Account teams include Certified Engineers, Network Administrators, Computer Science Consultants, Executive Sponsors, Project Managers, Virtual Chief Information Officers and Account Managers.
- Substantial investment in integrated tools and applications to provide more responsive and proactive computer support and faster response times
- 24/7 monitoring and alerting system to assist in proactive and preventative network management to handle issues before they escalate
- Remote access tools to diagnose and resolve computer and network issues faster
- Professional Services Automation application to dispatch and schedule engineers to ensure time management and task prioritization
- Advanced trouble ticketing application to create an audit trail and client specific knowledge library to determine root cause analysis of support tickets
- Executive reporting and Customer Portal to generate detailed progress and status reports and provide management with enhanced visibility into their infrastructure.
- Every customer interaction has a proven process in place to ensure a consistent deliver of outstanding results
- New customer start-up procedures based on industry standard best practices and procedures
- Service request processes to ensure successful task and project completion and accountability
- Problem resolution procedures to provide a closed-loop support and customer interaction process
- Proactive maintenance procedures to address technical issues as early as possible
- Escalation procedures to quickly engage others within your support team if necessary
- Vendor Transition Plans to smoothly migrate you from your existing support provider with minimal impact on the operation of your organization
- A customer feedback mechanism is in place to help us improve every day and has resulted in us becoming one of the leading computer consulting firms in our area.
